Customer Testimonials

RSR Customer TestimonialsWe’re very proud of our excellent reputation, below are a selection of reviews, testimonials, and feedback we’ve received from our customers and clients. These have been taken directly from our Facebook and Google pages.

“Had an issue with an engine management light coming on our car, one garage told me that the car was done and I should get rid. Took it to Richard at RSR Auto Services and within an hour he had diagnosed a possible reason for the fault light, after he worked his magic the car is now running brilliantly. Can’t thank him enough, excellent service, highly recommend him.”
Wayne Bennett – Facebook
“Always does a cracking job of servicing our cars. Thanks for help and advice over the years!”
Tommy Franklin – Facebook
“Thanks Rich great service and support. Car runs better than ever!”
Christian Aris – Facebook
“Been here twice in the last couple months and from now on I wouldn’t take my car anywhere else. Quick, flexible, excellent service. Highly recommended.”
Adam Jackman – Facebook
“My local official Porsche centre had given me good service over the years, but what a price I’ve paid for those services! As someone who’s maintained my own cars and motorcycles (but not the Porsche!) over the years, I had a chat with Rich, liked what he had to say and I thought I’d give him a try. He carried out a full service and plug change and saved me more than £300 on what Porsche would have charged! Recommended!”
Jeff Stone – Facebook
“Been taking our cars to Richard for years, excellent service – highly recommended!”
Kate McClure – Facebook
“Great service. Diagnosed my T5 quickly & fixed it just as quick. I will be bringing my Transporter here from now on.”
Dave Miles – Facebook
“Fantastic service once again from Richard, would not hesitate to recommend RSR Autos. I was fed up with the attitude and expense at the VW dealership so have been taking my Tiguan to Richard for the last couple of years, on a recommendation from my Dad – RSR also looks after his Audi A6. It’s all round a much friendlier and more efficient experience than the VW dealership and a lot easier on the pocket! Can’t imagine I’ll be going anywhere else.”
Angela Knight – Facebook
“Just had my Discovery 3 remapped by Richard at RSR. What a change! Very impressed. Knowledgeable and friendly service received. Definitely recommend RSR for your vehicle repairs/servicing. Thanks Rich!”
John R Copeland – Facebook
“Highly recommended, Rich went out of his way to help us get the car unmapped and pulled in every resource he could to figure out the problem on the ECU rather than just saying buy a new one! Cannot fault him at all, thanks again”
Charlotte Marsland – Facebook
“Great service once again from Richard and at an extremely competitive price!”
Neil Jones – Facebook
“Took my RS4 to Richard for the first time today. What a great place, really friendly, spent some time chatting with a couple of Porsche owners. Nice to talk with some real drivers. Would highly recommend Richard and will be returning to him again”
Adrian Randle – Facebook
“Thanks very much to Rich at RSR for fitting a new EGR to my VW Passat.Great job,great service and a really nice guy to do business with.”
Justin Gainham – Facebook
“As per usual great service from Rich, my 997 has working aircon again and after hearing about the benefits of a remap…….. I’m booked in”
Steve Cole – Facebook
“I bring my car up from London to get seen by Rich, he was recommended to me and I can see why. nothing is too much trouble and he always takes the time to make sure everything is just right. It is not like going to a faceless corporate, you get treated like one of the family. The best bit is you are talking to a car enthusiast who is passionate not just someone waiting for 5pm to clock off and there is always something interesting to look at in the garage. if you have something a bit special like a Porsche then Rich and his team are fantastic”
George Oliver – Facebook
“My first visit to RSR Auto services today with the 911 for a service .Well worth the 160 mile round trip. What a very knowledgeable and friendly chap Richard is and great piece of mind knowing your pride and joy is in such safe hands”
Kevin Davies – Facebook
“If you value your car and your bank balance then there is no better place to go for servicing and repairs than RSR. I came across Richard after having been somewhat fleeced to keep my 996 running. Richard gave honest appraisals of work that was required (and may not be at present but in the future) his pricing was far better than any other garage I have been to and there were no sudden surprise extras. He even inadvertently help me upgrade to my 997 (it was in for a service). I have since taken my wife’s Audi to him and will be bringing my BMW as soon as that is up for yearly maintenance. I cannot recommend Richard highly enough to any new and future customers”
Ben Stokes – Facebook
“Serviced my Dad’s cars in the last fortnight – 911 turbo (996), VW Passat and a Mini Clubman (diesel)- service has been excellent and efficient. Has helped with a warranty claim (911) as well. Trustworthy, female friendly and happy to help. Give Richard a problem and I’m sure he’ll give you a solution.”
Zoe Elson – Facebook
“If you’re looking for the impossible – an amazingly knowledgeable mechanic at very reasonable prices, honest and reliable, then Richard at RSR is the man! I find as a female, passionate about my car, it’s very hard to find somebody to trust and who you know will only do the beet for you! Richard came highly recommended by a friend of mine and I can only endorse that as I’ve been delighted with the service to date and introduced several new customers who have been equally pleased”
Anne Greenway – Facebook
“I was looking for someone to do a 48,000 mile service on my 964 and Rich at RSR came recommended; I’m glad he was. Rich was honest, efficient, helpful and exceptionally good value- he also has a genuine love for air cooled Porsche’s so I just knew my car was in great hands. I’ll definitely be taking it to him for any more work in the future and I have recommended him to my 911 owning friends too. If you live in Worcestershire/ West Midlands don’t take your Porsche anywhere until you speak to Rich.”
Nik Wall – Facebook
“Always pleasant & excellent workmanship at a reasonable price. I prefer to have an individual I trust to work on my 997 Porsche, rather than having a faceless organisation. Richard offers this as well as his extensive knowledge to explain all of the facts in detail”
Stuart Wakeman – Facebook
“Some one in the motor trade you can trust, 100 percent”
Michael Wright – Facebook
“Richard at RSR Auto services knows his stuff, is a real pleasure to work with and provides honest and competitively priced service. Having bought a Porsche Cayman 987.1 I was keen to have a Porsche trained engineer give it a full service and check it over. When I drove it to RSR one January Saturday morning I had no idea what Richard would find. And having never met the guy or used RSR before, I didn’t quite know what to expect. By the end of Monday Richard emailed with a comprehensive view of the cars condition and a costed list of required and potential work. It wasn’t a long list; Richard’s focus was on what actually needed doing. And the prices seemed very good to me. As an example, he gave a quote for replacing a sticky reverse-light switch. The cost? £25, fitted. We agreed the work to be done and, whilst the wheels were off, Richard arranged for them to go to professional alloy refurbishers. Again the costs were very reasonable and the wheels were back on the car by Thursday. Before replacing them, Richard greased each wheel’s brake pipes to stop corrosion for free. The result? The wheels and brakes look honestly brand new. So now I drive the Cayman in the safe knowledge it’s both mechanically and cosmetically sorted. Richard knows and cares a lot about cars. What he doesn’t know about Porsches probably isn’t worth knowing. He has clear respect both for the vehicles he works on and the customers he serves. I’m well impressed, will be back to Richard for the next service, and have absolutely no hesitation in recommending RSR whatever your motoring needs!”
Simon Lee – Google
“Had a brilliant job done on my Boxster. Friendly service. Highly recommend.”
Sal Clark – Google
“Quick, helpful, friendly, efficient. Highly recommended”
David Fost – Google
“For all things automotive, especially Porsche Rich is the man to go to”
Ben Stokes – Google
“Took my VW Caddy to Rich with a starting issue, problem was diagnosed and promptly fixed. Great friendly service at a fair price. Would recommend.”
Matt Morgan-Cettler – Facebook
“Richard replaced the cam belt and water pump on the wife’s Tiguan, obvious highly trained technician you’d expect from a top dealership, with the bonus of reduced costs. Will be back. Thank you.”
Bill Pearson – Facebook
“Super service provided by rich on my Porsche 996,this is the only place I would take my car too. Thanks again for for sorting out my car so fast”
Jay Smith, Jaytek Racing – Facebook
“Excellent service. Very good value. I won’t be using anyone else. Richard is excellent, very knowledgable and totally honest. Highly recommended.”
Ewan Thomas – Facebook
“Took my RS4 in for a major service last Friday, pleased with the care and knowledge shown by Richard. Not taking my car back to the kids at the main Audi dealers again!”
Nick Walford – Facebook
“Great service with amazing communication. Repair done in a high quality manner with great efficiency and knowledge. Highly recommend!”
Oliver Bourne – Facebook
“Professional and friendly service for my Audi TT from Richard at RSR and saved a small fortune over Audi dealer prices.”
Jason Green – Facebook
“After receiving poor customer service from the main dealer I took my 2.0 Tdi beetle to Richard. He diagnosed a glow plug fault, serviced, MOT and remapped the car. My car now feels completely different to drive it has excellent smooth power delivery and pulls hard from anywhere in the rev range. The performance remap has not only significantly increased power but also improved the economy, l now easily achieve 60 mpg or more on my motorway commute. I highly recommend RSR and I’m now looking forward to seeing how he transforms the performance of my T5 Transporter”
Paul Shaw – Facebook
“Outstanding customer & car service this morning at RSR I would definitely recommend this place. Real genuine people”
Paul Turbill – Facebook
“Great service & attention to detail nothing too much for this guy & great prices too … great job all round rich . that’s why I drive from wales to get my car serviced.”
Mark Crump – Facebook
“Excellent service yet again. Fast and friendly service. Highly recommended. Sent in one broken Skoda and came out with what feels like a new car. If anyone is considered the revive treatment then don’t delay go get it sorted, made my car feel so much more responsive.”
Matthew Cutler – Facebook
“Booked my car in at short notice….work carried out on my BMW ,done to an exceptional standard !!!…easy and polite communication!!!….will definatly be using their services again!!!….many thanks!!!”
Nick Simmons – Facebook
“Serviced my Fiat 500 for a fraction of the price quoted by main stealers!!! Friendly service, felt comfortable as a woman being there. Highly recommended. UPDATE 01/10/2016 – One year on from my review this is the 5th year we have been doing business together. His knowledge is paramount and its hard to believe but he wont take your money for the sake of taking it nor charge you more than what is fair for his time and the cost of the parts. He is the most honest mechanic I have found to date. He is now even open two Saturdays a month so it is now possible to have your car looked at if you book it in with Rich at RSR”
Kirsty Edwards – Facebook
“Rich at RSR Auto Services has been looking after my car for several years now. He is a great mechanic and car enthusiast! He is an independent VAG, Porche and BMW specialist. He gives honest advice and prices. His work is second to none. Please call Richard for any car work rather than a local dealer. I guarantee you will save a packet. If we don’t support people like Rich at RSR they will go out of business which will be such a shame for Worcestershire. Give him a call now for your next service or repair.”
Ryan Harrison – Facebook
“Really helpful an very welcoming. I will definitely be recommending RSR to friends and family. Its nice to have a specialist you can trust in Bromsgrove.”
Andy Burroughs – Facebook
“Richard put a new starter motor in my BMW , first class service as always”
Marc Griffin – Facebook
“I was recommended to RSR when asking around for someone who could give a little TLC to my ageing Toyota Celica. And I definitely came to the right place – Really pleased with the service and the price. Richard is really helpful, knowledgeable and genuinely cares about getting it right. I will be passing on the recommendation for certain.”
Jo Slade – Facebook
“Always a pleasure to deal with, straight, upfront and honest. Recommended without hesitation.”
Chris Firminger – Facebook
“Thanks very much to Rich at RSR for fitting a new EGR to my VW Passat.Great job,great service and a really nice guy to do business with”
Justin Gainham – Facebook
“Richard at RSR has helped me out with my Boxster S on several occasions over the last month, including checking for IMS upgrade,new clutch and now thermostat replacement. Great service, great prices so much cheaper than main stealer prices and very professional. I highly recommend Richard at RSR”
Mark Phillips – Facebook
“Great service once again from Richard and at an extremely competitive price!”
Neil Jones – Facebook
“Professional and friendly service for my Audi TT from Richard at RSR and saved a small fortune over Audi dealer prices.”
Jason Green – Google
“Pleasantly surprised to find such an excellent specialist so close to me. Rich is a real enthusiast and clearly an excellent mechanic. Wouldn’t go anywhere else now – took great care of my pride and joy!”
Simon Jones – Google
“Richard is a top, honest bloke! He saved me a fortune compared to a BMW dealer to repair front suspension arms, brake pads and coil. Quick and efficient too. Highly recommended”
Kevin Johnson – Google
“At RSR Auto Services the staff lead by Richard are friendly, reliable, helpful and offer sound advice. This is a garage that is worthy of trust, because of their high level of competence and honesty. I have 100% recommended others to use their services.”
Russell Taylor – Google
“I recently have taken my Aston Martin V8 Vantage into RSR autos. Very impressed with how efficient they are and with the level of service I received. I needed new brakes and tyres and it didn’t cost anything near what a dealership would have charged me. Would recommend taking your vehicle to RSR any day”
Benjamin Watson – Google
“Phoned RSR at about 3:15 to enquire whether they do work on BMWs as my particle filter warning light had come on on my 3 series. They said they would have a look. Other companies could not book the car until the end of the month, they got me in on the same day and ran a diagnostic check and a reset which seems to have resolved the problem. They didn’t even charge me! Fantastic and friendly service, carrying out work that BMW would charge £96 for and wanted to keep the car all day. Excellent!”
Andrew Kimberlin – Google
“Rich got me up and running in no time when my Jaguar decided to die but Rich soon had her purring again now I take all my cars and vans to him I won’t be using another dealership again, same good service at a fraction of the cost it’s a no brainer”
Rich Harris – Google
“Excellent service, honest and competitively priced. I have been happy to recommend RSR to a number of friends”
Neil Currier – Google